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Privacy policy

PRIVACY POLICY

Last updated on: 7 June 2023

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This privacy policy applies to the personal data that is collected or used by VB Optimum B.V. or its affiliates or subsidiaries (“VB Optimum”, “we”, “us” or “our”).

Scope

This privacy policy explains how we deal with personal data of:

  • (potential) customers of VB Optimum
  • visitors to the VB Optimum websites accessible via the vboptimum.com domain and all other VB Optimum websites on which this privacy policy has been published
  • recipients of newsletters and commercial emails sent by VB Optimum
  • all other persons who contact VB Optimum or of whom VB Optimum processes personal data

Types of personal data, purposes and legal basis

VB Optimum may process personal data provided by you, such as:

  • contact details and other personal data needed to provide our products and services

    Such data may be used to invoice the products and services VB Optimum provides to you or the organization you work for. When using VB Optimum Data Services related web and mobile applications, VB Optimum makes use of an identifier related to an authenticated user to authorize its users. For display purposes only (so the user can recognize her/himself in our applications) VB Optimum uses the DisplayName provided by our identity provider (Microsoft Azure AAD B2C). 
    We process these personal data on the basis of a legal obligation, the performance of a contract or on the basis of a legitimate interest, such as security reasons. 
  • information on business cards, contact details and other personal data provided during events, seminars and other meetings

    These personal data may be used by VB Optimum to send you invitations to events and seminars, newsletters, updates and other relevant or requested information. We process these data with your consent or on the basis of a legitimate interest. 

  • contact details and other personal data provided through contact forms or other web forms on our websites

    VB Optimum uses these data to provide you with the requested information or to answer your questions, based on your consent or a legitimate interest. 
  • personal data obtained from the trade register of the chamber of commerce 

    VB Optimum uses this information, among other things, to determine with whom we enter into an agreement with and who is authorized to sign such an agreement. VB Optimum processes this information on the basis of a legal obligation, to take steps prior to entering into a contract or for the performance of a contract. 
  • personal data obtained through or generated on our website, electronic newsletters, commercial emails, or related technologies

    This includes data such as your IP address, browsing behaviour on our website (including our web and mobile applications) and whether you open a newsletter or commercial email. Such information enables us to get an idea of the number of visitors, the duration of the visits, what sections of the website are visited and the click-behaviour of our visitors. We mainly use this information to improve our websites, newsletters and commercial emails as well as to carry out and analyse customer satisfaction surveys. 

    If necessary, VB Optimum requests prior consent for the processing of these personal data. If not, such personal data will be processed on the basis of a legitimate interest of VB Optimum. We refer to our cookie policy for more information about the cookies we use. 

Processing on the basis of consent

If the processing of your personal data is based on consent, you have the right to withdraw this consent at any time. This does not affect the lawfulness of processing based on consent before this withdrawal.

Processors

VB Optimum may hire service providers (processors) for the processing of your personal data which solely process your personal data based on our instructions. VB Optimum will conclude a data processing agreement with these processors which meets the requirements laid down in the General Data Protection Regulation.

VB Optimum, for example, works with service providers offering IaaS solutions (Infrastructure as a Service) or hosting services. VB Optimum also hires IT service providers that provide support to the operation of our systems and makes use of third-party services to send newsletters and commercial emails.

Third parties

VB Optimum may share your personal data with third parties, including governmental bodies and supervisory authorities, when i) VB Optimum believes it is necessary to comply with any law, regulation or request, ii) to respond to claims or legal process, iii) to protect our or another person’s rights, property,or safety, or iv) to investigate or remedy potential violations of our terms and policies.

Personal data can also be provided to third parties in case of a reorganization or merger of our company or sale of (a part) thereof.

Transfer outside the European Economic Area

VB Optimum may need to transfer your personal data to parties located outside of the European Economic Area (EEA), depending on the circumstances. If necessary, VB Optimum will put appropriate safeguards in place to ensure a secure transfer of personal data to third countries, such as the conclusion of EU Standard Contractual Clauses with the recipient of your personal data.

How long do we retain personal data?

We do not retain your personal data longer than necessary for the purposes for which they are processed, unless the data must be kept longer in order to comply with legal obligations, such as a statutory retention period. For example, our financial records will be retained for seven years due to the tax retention obligation.

Rights regarding your personal data

You have the right to access, correct and remove your personal data. You can also object to the use of your personal data or request to limit their use. In certain cases, you can request your personal data and transfer them to another party. If you have any questions, please call +31 (0) 26 312 70 00 .

Complaints

If you have any complaints about how VB Optimum handles your personal data, please contact VB Optimum by sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it.This email address is being protected from spambots. You need JavaScript enabled to view it. VB Optimum would be happy to assist you.

You always have the right to lodge a complaint with the Data Protection Authority in relation to the processing of your personal data by VB Optimum.

Changes

VB Optimum may change this privacy policy from time to time and invites you to regularly check the privacy policy to keep informed. VB Optimum will inform you of any substantial changes through this website.